Refund policy

1. Scope of application

This policy ClipSpray applies to subscription and credit-pack payments. Payments and refunds are processed by our payment providers (Nice Payments Co., Ltd. for domestic card payments and Polar Software Inc. for international payments). This policy applies together with relevant consumer-protection laws. Details of subscription plans and credits are available in Subscription PolicyPlease refer to .

2. Basic principles of cancellation and refund

• Users can cancel their subscription within 7 days from the payment date.
• If none of the credits granted by the payment have been used, the payment will be refunded in full.
• If a credit has been partially used, the amount corresponding to the used credit will be deducted, and the amount corresponding to the remaining unused credit will be refunded proportionately. The refund amount is calculated by deducting the ratio of (use credits ÷ total credits paid for the payment) from the payment amount.
• If a prorated refund is issued, any unused credits granted by that payment will also be withdrawn.
• Even after 7 days, the company may discuss whether or not to issue a refund considering usage performance and circumstances, and if cancellation of subscription or cancellation of contract is permitted under relevant laws and regulations, it will be followed accordingly.

If there are any restrictions on cancellation of subscription, the company will indicate this on the screen before payment. Display. Cancellation of subscription based on reasons for restrictions not indicated before payment I don't refuse.

3. Unsubscribe

• You can cancel your subscription at any time from the account page. The cancellation process is no more complex than signing up.
• After cancellation, you can continue using the service until the end of the current billing period. You will not be charged for the next period.
• We do not provide prorated refunds for the remainder of a cycle that has already been paid for. However, if you apply for cancellation within the period specified in Article 2, Article 2 shall apply.
• If your subscription is terminated, any carryover credits except those paid in the current billing cycle will be forfeited.

4. Validity period and expiration of usage rights

• The validity period of a credit paid or purchased by subscription is 3 months from the date of payment, and any credit that has expired will expire. You can check the remaining credit and expiration date on the credit screen.
• There is no expiration date on credits given free of charge, such as to celebrate membership or invite friends.
• If you cancel your subscription or change to a lower plan, any carryover credits will be forfeited, except for those paid in the current billing cycle. The quantity scheduled to expire will be notified in advance on the screen before cancellation or change.
• Separately purchased credits and credits paid through subscription or recommendation do not expire due to subscription cancellation or plan change.
• For the unused portion of the credit subject to expiration, the user may apply for a proportional refund in accordance with Article 2 before cancellation or change.
• credits issued free of charge, such as subscription credits and referral (invite friends) credits, are not subject to refunds or cash conversion.
• If you request membership withdrawal, all remaining credits will be forfeited and no refund will be given. If you wish to receive a refund for an unused paid subscription, please apply in accordance with Article 2 before withdrawal.
• The validity period of credits (formerly known as credits) paid before the effective date of this policy is subject to the previous regulations.

5. If there is a reason attributable to the company

If a service error attributable to the company prevents output generation—including initial report production or adding Shorts to a published report—we restore the credits used for that work. When fewer requested Shorts are completed, credits for the incomplete quantity are restored automatically. If restoring credits is not an adequate remedy, we will arrange a refund. If the service is unavailable due to the company's fault, we will refund the subscription fee for that period or extend the service period.

6. How to apply for a refund and processing period

• Application for refund contact@clipspray.aiPlease send your registration email and payment details to Customer CenterIn ‘Payment/Refund’ Please submit by type.
• We will notify you of the processing results within 3 business days after submission.
• If a refund is decided, the company will proceed with the refund process through the payment method without delay (within 3 business days from the date of receiving the user's expression of intent in the case of subscription withdrawal under relevant laws). Actual deposit may take additional processing time depending on the card company or payment method.
• In principle, refunds for purchases made through card payment are only possible through cancellation of card sales.

7. Processing after refund

When a refund is completed, remaining credits granted by that payment are reclaimed and access to paid features provided by the payment ends. The retention period for existing reports and results follows Subscription Policystorage regulations Follow.

8. Other

If there is a conflict between this policy and related laws, the law that is favorable to the consumer will be It takes precedence. Disputes related to refunds may be resolved by the Korea Consumer Agency or You can apply for mediation to the Electronic Commerce Dispute Mediation Committee.